These terms may have changed since you last reviewed them
Who we are
The Sleep Anchor Method® App and audioguides are provided by NeuroEye Limited, trading as Dr Sui Wong / Brain Health Practice. You can contact our Customer Service Team by email at [email protected]. For help using the app itself, write to [email protected].
What these terms cover
These terms apply to your purchase of the Sleep Anchor Method® App, and to the Sleep Anchor Method® audioguides where bought with it. Our general Terms of Service apply to our other products. By purchasing, you agree to these terms.
Educational content, not medical advice
The app and audioguides provide educational guidance to support your sleep. They do not provide diagnosis or medical advice, and using them does not create a doctor-patient relationship. For personal medical concerns, please speak with your medical doctor. Our full disclaimer is at go.drsuiwongmd.com/disclaimer.
Your purchase and payment
We charge you when you place your order, and we confirm your purchase and access details by email. Occasionally we have to reject an order, for example where a product was mispriced; if so, we tell you as soon as possible and refund anything you have paid. If the rate of VAT changes between your order date and the date we supply the product, we adjust the VAT you pay unless you paid in full before the change took effect.
Your access: 12 months
Your purchase includes 12 months of access to the Sleep Anchor Method® App from the date of purchase.
We intend to provide the app throughout this period; however, as with any online service, we cannot guarantee uninterrupted availability, and the app depends on third-party services outside our control. If we permanently discontinue the app during your access period, we will provide the equivalent value in comparable form (such as extended access to the audioguides or a partial refund reflecting the unused period). Your downloaded plan PDFs are yours to keep regardless.
Access is provided by an access code for your personal use. Please do not share it. We may change the access code from time to time; if you are within your access period, we will send you the current code, and you can always request it from [email protected].
Our 14-day money-back guarantee
If you decide within 14 days of purchase that the app is not for you, contact our Customer Service Team by email at [email protected] and we will refund you in full. This guarantee is in addition to your legal rights.
Your legal right to change your mind
Because the app and audioguides are digital content supplied immediately, you are asked at checkout to agree to immediate access and to acknowledge that your statutory 14-day cancellation right ends once access begins. Your purchase is instead protected by our 14-day money-back guarantee above, which is more generous: no conditions, full refund.
If something is wrong with the product
We honour our legal duty to provide digital content that is as described, fit for purpose and of satisfactory quality. Under the Consumer Rights Act 2015, if your digital content is faulty you are entitled to a repair or replacement, and if the fault cannot be fixed, to some or all of your money back. If you think something is wrong, contact our Customer Service Team by email at [email protected]. For detailed information about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk.
Changes, suspension and withdrawal
We can always change the app to reflect changes in relevant laws and regulatory requirements, or to make minor technical adjustments and improvements, for example to address a security threat. If we make a change that significantly affects your use of the app, we will notify you, and you can contact us to end the contract and receive a refund reflecting the unused part of your access period. We can suspend the app to deal with technical problems or make changes; if a suspension is prolonged, the same refund right applies. If we withdraw the app permanently, the discontinuation remedy in Your access: 12 months applies.
We can end our contract with you
We can end our contract with you and withdraw your access if you share your access code beyond your personal use, attempt to abuse, overload or interfere with the app, or use it in a way that breaks these terms. Where reasonable, we will warn you first.
We don't compensate you for all losses
We are responsible for losses you suffer caused by us breaking this contract unless the loss is unexpected (it was not obvious it would happen and nothing you told us before purchase meant we should have expected it), caused by an event outside our control, something you could have avoided by taking reasonable action, or a business loss relating to use of the product for your trade, business, craft or profession. Nothing in these terms limits your rights where the law does not allow them to be limited.
Your privacy
The app is designed around not keeping your information: your answers are processed to create your plan and are not stored, and conversations are never saved. The app's full privacy notice is available inside the app and before you enter it. How we use personal data across our business is set out in our Privacy Notice at go.drsuiwongmd.com/privacy-policy. The data controller is NeuroEye Limited, trading as Dr Sui Wong / Brain Health Practice, registered with the Information Commissioner's Office (ICO), United Kingdom.
Resolving disputes
Our Customer Service Team ([email protected]) will do their best to resolve any problem. You can also use alternative dispute resolution, including submitting a complaint to Trading Standards through Citizens Advice, without charge, and you can still go to court if you are not satisfied. These terms are governed by English law, and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims in the courts of the country you live in.
Other important terms
• We can transfer our contract with you, so that a different organisation is responsible for supplying your product; your rights under these terms are not reduced by any transfer.
• You can only transfer your contract with us to someone else if we agree to this.
• Nobody else has any rights under this contract.
• If a court decides that some of these terms are unlawful, the rest will continue to apply.
• Even if we delay in enforcing this contract, we can still enforce it later.
Updated: July 16, 2026